Customers
Everyone who has interacted with your store, and how to look them up.
The customer list is your lookup tool. Most visits start with a support ticket, a giveaway winner, or a name you want to check before banning.
Dashboard → Content → Customers. Needs customer_read.
The icon to the right of any ID copies it. Use it rather than retyping: a mistyped 17-digit Steam ID or UUID silently looks up the wrong person, or nobody.
What you can do here
| Task | Guide |
|---|---|
| Look at one customer's history, inventory and subscriptions | Managing Customers |
| Add someone who has never logged in | Creating a Customer Manually |
| Stop someone buying | Bans |
| Grant a product to many people at once | Bulk Assigning Products |
Open the record before you act on it. For a refund or chargeback, check whether they still hold active access first. Before a ban, confirm you have the right person.
Identifiers
Customers are identified by a platform-specific external ID, not by name.
| Platform | Identifier |
|---|---|
| Rust / Steam titles | SteamID64 |
| Minecraft | UUID |
Names change; IDs do not. Search and record by platform ID wherever you can. This matters most for bans and for bulk assignment, where a list of names collected weeks ago will have drifted.