PayNow

TrustChargebackReason

Specifies the reason the customer gave for the chargeback.

bodyenumOptional
Specifies the reason the customer gave for the chargeback.
Possible enum values
  • invalid

    The reason is unknown.

  • product_not_received

    The customer says the product or service was not received.

  • product_not_as_described

    The customer says the product or service was not as described.

  • unauthorized

    The customer says they did not authorize the payment.

  • credit_not_processed

    The customer says a promised refund or credit was not processed.

  • duplicate_charge

    The customer says they were charged more than once.

  • incorrect_amount

    The customer says they were charged the wrong amount.

  • subscription_canceled

    The customer says they were charged after canceling a subscription.

  • general

    Any other reason.

Example
"invalid"