Managing Your Subscriptions

For customers, how to view, manage and cancel your PayNow subscriptions, and how refunds work.

You can view, change and cancel any subscription you bought through PayNow from one place.

Accessing your subscriptions

1. Go to checkout.paynow.gg/subscriptions.
2. Enter the email address you used for your purchases.
3. You will receive a confirmation email with a direct link.
4. Click the link to open your subscriptions dashboard.

https://checkout.paynow.gg/subscriptions

Changing your payment method

The payment method on an active subscription can only be changed here, on this hosted page — the store's own website cannot do it.

1. Open your subscriptions dashboard using the steps above.
2. Open the subscription.
3. Update the payment method there. You can switch to a different method type, for example from one card to another or to a different way of paying.

You do not need to cancel and resubscribe, and doing so would lose your current billing date.

Cancelling a subscription

1. Find the subscription in your dashboard.
2. Click the Cancel (🚫) button next to it.
3. Follow the confirmation steps.

Refunds

Cancelling does not refund anything you have already paid.

Ask the store you bought from first. They can act immediately, and if the problem is the product rather than the payment they can usually fix it faster than a refund would.

If they turn you down or do not reply, email [email protected] with your order ID and what happened. PayNow reviews refund requests and decides them. See Refunds and Cancellations.

Cannot find your subscription?

Check that you entered the email address you used at purchase. If nothing appears, try another address you own; people often buy with a personal address and search with a work one. If it is still missing, contact the store's support team.

FAQ

Will I lose access immediately after cancelling? No. Cancelling only stops future renewals. You keep access until the end of the billing period you have already paid for.

Can I restart a cancelled subscription? Yes. Buy it again from the store's website.

Where do I get support? Anything about the product itself: the store you bought from. Refunds, billing and cancellation problems: the PayNow Discord or [email protected].

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For store owners

Link this page everywhere: pin it in Discord, put it in your storefront footer, include it in receipt emails. A customer who cannot find how to cancel disputes the charge with their bank instead, and a chargeback costs you the revenue and counts against your store's chargeback rate. A cancellation costs you only the next renewal.

The store-side view of the same data is Subscriptions.