Why can't I see a feature?
Why a feature you read about isn't in your dashboard, and what each plan includes.
If a guide describes something you can't find, one of two things is true.
1. Your plan doesn't include it
Everything in a lower plan is included in the ones above it.
| Plan | Platform fee | Monthly sales limit | Adds |
|---|---|---|---|
| Free | 3.5% | Up to $2,000 | Chargeback protection, headless API, custom templates, worldwide payments, basic statistics |
| Pro | 3% | Up to $5,000 | Custom domain, detailed statistics, affiliate links |
| Business | 2.5% | Unlimited | Custom checkout branding, regional pricing |
| Enterprise | Custom | Custom | Talk to PayNow |
If a feature isn't named in that table, it's in Free. The paid plans add what's listed and nothing else.
Your current plan is under Billing → Tier Details. See Billing to change it — and you can upgrade there before your store has passed review, so a custom domain can be ready on launch day.
2. Your role doesn't allow it
Every sidebar item needs a read permission. Without it, the item isn't shown at all. Ask an administrator to check your role against the Permissions Reference.
Which permission each sidebar item needs
| Sidebar item | Permission |
|---|---|
| Analytics | stats_revenue_read |
| Orders | order_read |
| Subscriptions | subscription_read |
| Customers | customer_read |
| Products | product_read |
| Trials | trial_read |
| Game Servers | gameserver_read |
| Discord Servers | discord_server_read |
| API Keys | apikey_read |
| Webhooks | webhook_read |
| Webstore | webstore_read |
| Tags | tag_read |
| Navlinks | tag_read |
| Branding | branding_update |
| Sales | sale_read |
| Coupons | coupon_read |
| Gift Cards | giftcard_read |
| Affiliate Links | affiliate_link_read |
| Upselling | upsell_read |
| Abandoned Checkouts | abandoned_checkout_read |
| Purchase Follow-Ups | purchase_follow_up_read |
| Members | invite_manage |
| Roles | role_read |
| Bans | ban_read |
| Billing | billing_manage |
| Settings | store_update |
| Global Commands | global_command_read |
| Custom Variables | custom_variable_read |
Payouts is the exception. Billing → Payouts is owner-only. No permission controls it, so no role can be granted access, not even a full Administrator. Only the store owner can open it. See Account Payouts vs Store Payouts.
3. It's switched on per store by PayNow
A few things exist on every plan but stay off until support enables them for your store, such as a payout bank account in a different country from your registered address. Ask in a ticket with your store ID; if the reply is "enabled, try again", this is what happened.
Still missing?
Check the store switcher in the top bar. Plans and roles are both per store, so you may be an Administrator on one and read-only on another.
Everything on this page applies per store, so check which one you're in.